Contact Us
The fastest way to reach Bicep Heart is by email at support@bicepheart.org. We usually reply within one business day. For payment or credit questions, include the email you used at checkout and the approximate time of your purchase.
Last updated: November 4, 2026
Email support
support@bicepheart.org
What to include
- The email address you used at checkout (for payment or credit issues).
- The approximate date and time of your purchase or generation.
- What you expected to happen and what happened instead.
- For video quality issues, a short description of the photo you used.
Please don't send card numbers or passwords — we never need them.
Quick answers
I paid but my credits are missing. What should I do?
Open “My videos” and use “Restore purchases” with the email you entered at checkout. If the credits still don’t appear, email us with that email address and the approximate time of purchase.
My video failed. Was I charged?
No. When a generation fails, the credits are returned to your balance automatically. You can try again with a clearer photo.
Can I get a refund?
Unused credits can be refunded within 14 days of purchase. Credits already used to generate videos are not refundable. See the refund policy for details.
More details: refund policy, privacy policy, terms of service.